Training is an important component that keeps employees’ knowledge, skills and abilities updated. Training ensures your employees perform to the brand’s vision. Investing in training is an investment in your organization and employees’ future.
TSM™ Service Excellence Programme
Strategic Alignment (Developing or Refining Strategy / Vision, Mission and Values)
Communication of Vision, Mission and Values Curriculum Design and Development Designing Service Blueprint and Service Standards
Service Design and Innovation
Service Coaching System
Leaders are the catalysts of change, hence their roles have a great impact on the outcome of the business. These modules can be the building blocks for leadership development and progression.
Performance Goal Setting and Appraisal
Coaching and Counselling
Excellent Customer Service allows customers to experience a memorable interaction with the brand, creating a loyal following, and with it begins the process of ‘word of mouth’ marketing and increase in sales. Its importance is paramount.
Customer Service Mindset
Service Emotional Quotient (EQ)
Versatile Service Standards
Professional Telephone Etiquette
Handling Feedback and Difficult Situations Effectively
Recover Service Breakdowns and Retain Your Customers
Improving Your Relationship with Customers
Service Goal Setting and Team Briefing
Service Review and Coaching
The life blood of any organization is business. Sales is an art and mastery, and is achieved with training and practice. Transform your employees from ‘order takers’ to ‘order makers’!
Customer Service That Sells!
Professional Selling for Retail Sector
Professional Selling for Food & Beverage Sector
Professional Direct / Consultative Selling
Boost Your Sales Performance and Results
Social Style Selling
Selling with NLP (Neuro Linguistic Programming)
Behavioural Selling Techniques
Personal Development is the pursuit of personal growth by increasing self-awareness, expanding knowledge and improving personal skills. It helps to build confidence, increase personal empowerment and enhance one’s employability prospects.
Critical Thinking @ Work
Creativity for You
Problem Solving Skills
Effective Business Presentation
Becoming An Effective Trainer
Time Management / Time Mastery
Working with Emotional Intelligence
EQ and Social Intelligence
D.I.S.C.over Your Personality
Winning in Adversity
Bridging Cultural Differences
Psychometric profiling tools are widely used in service and leadership training to identify individual’s strengths and development opportunities. Include profiling tools in our customized workshops to discover meaningful and deeper insights.
DiSC® Behavioural Profile
Belbin® Team Report
EQ-i®2.0 / EQ360 Profile
Herrmann Brain Dominance
Instrument® (HBDI®) Profile