Stephen has over 20 years of professional experience in training and development, specializing in strategic planning, service and leadership training. He is the director of Tiptop in China, and is well-recognized for his achievements in raising service quality standards in the region. He has worked with clients in many regions, such as Hong Kong, China, Singapore, Taiwan and Macau. He was also awarded as 品牌中國頒發的“2008品牌中國（諮詢行業）十大年度人物”.
Stephen is experienced in the following areas:
- He has designed and conducted many service training, management development and top management alignment programmes for many organizations.
- In Hong Kong, his clients include Victoria Harbour Restaurant Group, Tao Heung Holding, Hongkong Post, Hospital Authority, MTR Property Management, The Kowloon Motor Bus, CLP Power, Asia World-Expo Management, Bank of China, Tai Fook Securities Group, Reliance Motors, AIA Insurance, PARKnShop, Tse Sui Luen Jewellery, Sa Sa International Holdings, etc.
- In China, his clients include StellaLuna/What For, Decoster, LiFung Trinity, T.R.S evolution S.P.A. Asia Office (Tru Trussardi), Guangdong Dongyue (Yishion), Jeanswest International, Esquel Enterprises, Li Ning, Azona, Three On the Bund, Kodak (China), Shanghai Croissants de France, 皇后餅店、新榮記餐飲管理有限公司, East Ocean Seafood Restaurant, Tang Kung Chinese Restaurant, Xihu Spring, Amway, etc.
- In Singapore, he worked with Kah Motor, Restaurant Association of Singapore, People’s Association, Retail Promotion Centre, Singapore Jewellers Association. He was also one of the presenters at the event “2006 Excellent Service Award Presentation & Best Practice Sharing Conference” which was held by Spring Singapore & National Productivity Association. In South East Asia, he conducted training for Standard Chartered Bank, Just Gold (Taiwan), etc.
- Before joining Tiptop, he was Human Resources Development Director at Cathay Pacific and Human Resources Director at Tiger Enterprises (Giordano China).
- Apart from training, he also conducts in-house and public seminars frequently. His public seminars in Hong Kong, Shenzhen, Guangzhou, Shanghai, Beijing and Singapore are always popular and received positive feedback.
- Mr Lam is regularly invited as speaker by prestigious organizations, such as World Gold Council, Economic Times, Asian Productivity Organization, Hong Kong Association for Customer Service Excellence, MTR Property Management, Association of Restaurant Managers, 中國貿促會/品牌中國產業聯盟/全國婦聯 for sales, service and motivation.
- He is Business Development Director of Tiptop for China, and is well-recognized for his achievements in raising service quality standards in the region.
[110805-HK]
