Ross has over 10 years of professional experience in operation management, training and development, specializing in sales, service training and field coaching. She has worked with many clients in Hong Kong and China.
Ross is experienced in the following areas:
- She has designed and conducted many service training, sales training and field coaching programmes for many organizations.
- In Hong Kong, her clients include Hongkong Post, Transport Department, Leisure and Culture Services Department (Indoor Sports Centre), CLP Power, Circle K, Fotomax, Broadway Photo Supply, Ricoh, Nanyang Commercial Bank, Sino Group, Cargo Services Far East, Tao Heung Holdings, Pricerite Group, Durban Distributions (HK), Tie Rack, Chickeeduck, Modern Classic, Triumph, SK-II, Optical 88, etc.
- In China, her clients include Kose, T.R.S evolution S.P.A. Asia Office (Tru Trussardi), Decoster, LiFung Trinity, Guangdong Dongyue (Yishion), Guangzhou Centaline Property, Kodak (China), Optical 88, Ochirly, 新榮記餐飲管理有限公司, Tang Kung Chinese Restaurant, East Ocean Seafood Restaurant, etc.
- Before joining Tiptop, she was Customer Service & Staff Development Manager at HMV; and General Manager (China) at Veeko International Holdings Limited.
- She also conducts seminars in service excellence. Particularly successful examples are seminars for mall tenant of MTRC and an in-house seminar for Pollution & Protection Services Ltd.
- She is a very experienced retail operation coach, and has successfully helped clients in improving their store operations and boosting sales.
