(Chartered FCIPD / Certified PMC)
Noel has over 20 years of professional experience in training and management development, specializing in leadership and service training. He has worked with clients in many regions, such as Hong Kong and South East Asia.
Noel is experienced in the following areas:
- He has designed and conducted many successful large-scale customer care and management development programmes for many organizations.
- In Singapore, his clients include Civil Aviation Authority of Singapore, Singapore Workforce Development Agency, Singapore Post, Tangs, Aspial-Lee Hwa Jewellery, TianPo Jewellery, Tiffany & Co, tcc – the connoisseur concerto, Elsevier Singapore, Fraser Serviced Residences, United Overseas Bank, Singapore Turf Club, Raffles City, SingTel, CCSB – Ministry of Education, Marymount Convent School, Marymount Centre, etc.
- In Malaysia and Indonesia, his clients include Globe Silk Store, Gamut Marketing, adidas, World Gold Council, PT Gold Martindo, etc.
- In Hong Kong and China, his clients include Holiday Inn Crowne Plaza Harbour View, Shangri-La Hotel, etc.
- Before joining Tiptop, he was Training and Development Manager at Cathay Pacific Airways.
- He is Principal Consultant of Tiptop for South East Asian Region, and is well-recognized for his achievements in raising service quality standards in the region.
- He also conducts public seminars and talks for well recognized organizations like the National University of Singapore, Republic Polytechnic of Singapore, World Gold Council, Civil Service College, Service Quality Institute, Singapore Retailers Association and others.
- He is a certified Behavioural Consultant, HBDI – Whole Brain facilitator, Certified FIRO-B practitioner, Certified Personality Assessment practitioner – Level A (Educational) and Level B (Occupational) Assessment and NLP practitioner.
- He holds a Certificate in Lecturing – Technical Teachers Training College (HK), Henley Management Diploma, Diploma in Training Management, Bachelor of Social Science and Masters in Human Resource Management from Murdoch University (Australia); and an Advanced Certificate in Training and Assessment (WSQ-WDA).
- He is a Chartered Fellow of Chartered Institute of Personnel and Development (UK), a Certified Practising Management Consultant (PMC) of the Institute of Management Consultants (SIN) and is a member of the British Psychological Society.
