Striving to be competitive in the business world, customer service becomes one of the key successful factors.
Therefore, to upgrade the service level, having clear and unbiased information about the quality of staff’s service performance is very crucial.
Mystery shopper programme can provide companies with such useful information so as to facilitate their business planning and staff training.
As a mystery shopper, you are required to:
- Visit retail or F&B outlets to experience their services
- Observe, record and evaluate their services fairly and objectively according to their service flows
- Complete audit forms with specific and detail information
You are welcome to join our professional team if you are:
- Mature and responsible
- Detail oriented
- Good communication skills
- PC knowledge in MS Office (Word & Excel)
Training Consultant (Full Time / Freelance)
Requirements Proven track record in the training field and well-versed in any of the...