TOTAL SERVICE MANAGEMENT APPROACH (TSM)

TSM is a proven and powerful approach to achieving service excellence. It ensures that all members of an organization are aligned towards common goals and process the skills necessary to contribute towards these goals. We apply TSM by identifying and customizing components of TSM which are most suited to the unique needs of each individual client. The adjacent flowchart shows the various components of TSM.

Corporate Consultation - 5A Diagram 2016

Vision & Mission

Vision : “To Inspire Tip of the Top Service in Asia Pacific.” Mission : “We synergize with organizations using a holistic approach to build innovative, sustainable and vibrant...

Company Profile

COMPANY PROFILE Tiptop Consultants (Pte) Ltd, a training and management consulting company serving Singapore, Hong Kong, Asia Pacific and beyond. We offer services to companies, organizations...