Raymond has nearly 20 years of professional experience in training and development, specializing in the design and execution of large scale customer care and management development projects. He has worked with clients in many regions, such as Hong Kong, China and South East Asia.
Raymond is experienced in the following areas:
- He has designed and conducted many service training, management development and field coaching programmes for many organizations.
- In HK, among his many customer service projects, some notable examples are programmes for Hang Seng Bank, Sun Hung Kai Properties, Kowloon Motor Bus, MTRC, Fancl House, Circle K, Esprit, Hongkong Post, Transport Department, Hospital Authority, Peninsula Hotel, Sheraton Hotel, Tao Heung Seafood Hotpot Restaurant, HSBC Insurance, AIA Insurance, Zung Fu, Reliance Motors, Smartone, etc.
- In South East Asia, he has worked with World Gold Council, Singapore Telecommunications, Singapore Retailers Association, etc.
- He is a popular speaker at conferences and seminars. He writes for industry journals. He produces audio/visual tapes and discs, on topics ranging from sales and services to motivation and self improvement.
- He is a frequent guest on television and radio, where he shares his business and personal philosophies. Examples include TVB, Money Magazine, Finance Magazine; CNBC Asia, The Winners; Cable TV, Cable Talk; RTHK Radio 2, Morning Suite.
